Training Details
- The concept of secretarial and its importance - Types of secretarial and its fields.
- Comparison between the Arab Secretariat and the Secretariat in Europe and Japan.
The importance of office work and office management functions.
Modern office design and arrangement.
Contemporary office furnishing, office technology.
The nature and concept of administrative communication.
- The skill of handling phone calls, and receiving visitors.
The art of good listening and effective speaking.
- Skills of organizing meetings and committees.
Effective administrative writing skills (correspondence and reports).
- Processing incoming and outgoing mail (manually, by e-mail).
Methods of classifying, numbering and indexing archives.
Monitoring office performance.
Information systems in the field of office work.
Problem-facing skills.
Interpersonal skills (etiquette and protocol).