Training Details
The concept and nature of public services.
The importance and role of oversight in developing public services.
Types of control over the performance of public services.
Monitoring performance and quality in public services.
The development of the concept of quality control (quality control - quality assurance - quality improvement - total quality management).
Methods and skills for achieving quality control.
- Total Quality Management (TQM) in public services.
A practical plan to achieve effective control over the performance of public services.