Training Details
_ Objectives to provide a distinguished banking service.
_ Negative effects of neglecting customer service - dealing with customer complaints.
_ Specifications of the banking service and the factors that govern them.
_ Specifications of those in charge of the banking service.
_ Basics of banking service - the different types of customers and how to deal with each style.
_ The banking service strategy starts from the customer/customer preferences/expectations
_ How to measure customer satisfaction as an entry point to achieve excellence in customer service:
Does the bank encourage strategic thinking?
The elements governing strategic thinking.
The concept of total quality.
The concept of quality in the bank's marketing strategy.
Strengthening the competitiveness of the banking service.
Methods of measuring customer satisfaction.