Training Details
Supporting service: its concept, nature, importance, and functions.
- Support service: its role in the regularity of work and the improvement of performance.
- Workers in the field of support services: qualification, experiences, roles.
Managing the support services for others and dealing with them as one of the causes of work stress.
Work stress: concept, sources and reasons, effects on performance effectiveness.
Symptoms of stress, and its integrated diagnosis.
- Management of support services activities: direct repercussions on mental and physical health.
Stress management skillsStress Management, Disputes and Con-lict Management as time bombs for negative performance.
Methods of coping with work pressures and managing difficult situations:
- authorization Delegation
- Empowerment Empowerment
- time management Time management
- innovation Creativity and Innovation
Diplomatic conflict resolution and crisis management in the face of pressures and atypical situations.
- Priority management Periorities to activate the results of providing support services to the requesting parties - irst things - irst.
The arts and skills of problem-solving and decision-making in the field of planning, providing and controlling the performance of the support service.
Difficult momentary situations and brainstorming skillsBrain Storming in its management.
Full workshops and role-plays.
Realistic behavioral cases and situations for presentation and analysis.