Training Details
First day
-Characteristics of services and their importance in contemporary economies
-The cost of poor service and the added value of excellent service.
the second day
-Standards of excellence in providing service and excellence over competitors.
-Means of excellence in providing service and outperforming competitors.
-How do you evaluate an effective system for distinguished service?
the third day
-The technical and personal skills required for the distinguished service provider.
The role of communication in service excellence:
-How to manage a successful interview with the client?
-How do you write a professional letter to a client?
-How do you manage a phone call with the customer?
the fourth day
-Excellence in customer satisfaction and dealing with objections.
-Methods of service evaluation as an introduction to excellence and superiority over competitors.
The fifth day
-Modern strategies to outperform competitors.
-Take advantage of customer complaints.