Training Details
First day
- Global variables and total quality in the field of total customer care.
- Requirements for providing excellent service to customers.
the second day
Obstacles to customer service:
- Obstacles that individuals ask about.
- Obstacles caused by the organization and the external environment.
the third day
Planning to overcome customer service obstacles:
- Determine the basic elements of success for the service provided.
- Service quality standards.
- Analysis of service obstacles and development plans.
- Service Process Reengineering (SPR)
the fourth day
Behavioral skills necessary to deal with customers:
- Self and others analysis skills and methods of dealing with customers.
- Effective listening to customers and bad listening habits.
- Methods of approaching customers and analyzing their needs.
- Skills to generate desire and create motivation for the client (practical laboratory).
The fifth day
Supportive climate to achieve the effectiveness of the service provided:
- Service circles and team spirit in providing service.
- conflicts and their impact on the service provided and methods of dealing with them.
-Time management and improvement of the service delivery method.
- Integrated Chains of Customer Care (film).