Training Details
- The concept of customers and their types and the importance of identifying them to effectively deal with them.
- Dismissal of the service.
- Planning the activity of dealing with customers.
- Human motives, needs, and skills to direct their behavior.
- Customer management skills.
- Using the principles of psychiatry in revealing the personality of the work.
- Models and patterns of customers and the skills of dealing with different patterns.
- Interaction skills with different types of clients.
Effective communication with clients and their means.
- Handling customer objections.
- Evaluate the performance of customer service.