Training Details
- The concept of secretarial and its importance - Types of secretarial and its fields.
- Comparison between the Arab Secretariat and the Secretariat in Europe and Japan.
- The importance of office work and office management functions.
- Modern office design and arrangement.
- Contemporary office furnishing, office technology.
- The nature and concept of administrative communication.
- The skill of handling phone calls, and receiving visitors.
- The art of good listening and effective speaking.
- Skills of organizing meetings and committees.
Effective administrative writing skills (correspondence and reports).
- Processing incoming and outgoing mail (manually, by e-mail).
- Methods of classifying, numbering and indexing archives.
- Monitoring office performance.
- Information systems in the field of office work.
- Problem-facing skills
- Interpersonal skills (etiquette and protocol).