Training Details
The concept and nature of the service.
Outstanding performance requirements.
Distinguished Service Elements.
Work motives and their relationship to employee performance.
- The role of communications in achieving outstanding performance.
- Direct contacts with clients.
- Methods and methods of developing and diversifying the service and providing new, derived services and developing them.
Methods of eliminating waste and reducing service delivery costs in order to achieve productive efficiency in service performance.
Simplifying the procedures for providing the service.
- Methods and skills for developing procedures.
Time management skills in service delivery.
Qualification and preparation of cadres capable of providing distinguished service.
- Innovative thinking, brainstorming and the skills of using it to achieve outstanding service performance.