Training Details
First day
- Advanced management, its concept, objectives and application:
- Introduction to information technology and its tools.
- Information technology and its impact on management.
- Electronic management concept.
- Stages of applying electronic management.
- Introduction to e-government.
- Electronic services, their types and ways of dealing with them.
the second day
- Time management skills:
- The importance and inevitability of planning and managing work time.
- Skills needed for time planning and self-management.
- A training laboratory for participants to prepare scenarios and models for planning and time management from the reality of work.
- Some global methods in time management and overcoming daily pressures and employee time waste.
the third day
- Effective meetings and organization methods:
- Meetings, their concept, types and methods of organization.
- Skills of organizing and organizing meetings and following up on their implementation electronically.
- Business recording and follow-up.
- Future skills in office and business management.
- Skills of preparing and writing reports and administrative messages.
the fourth day
- Reporting and administrative correspondence skills:
- Reports, their concept, types and methods.
- Reporting and writing skills.
- Electronic office customer management skills (practical applications):
- Electronic customer management concept and methods.
- Electronic communication skills and applications.
- E-mail and its electronic fax applications.
- Skills of organizing, scheduling and following up on tasks electronically.
The fifth day
- Managing relationships within and outside institutions:
- Distinguished Service Provider Specifications. Principles of public relations.
- Communication and reciprocal relations between the service provider and the public.
- Concept and elements of communication and its objectives.
- Interactions between humans according to the vision of oneself and the vision of others.
Communication skills and their use in relationships and work.