Training Details
First day
- The concept and nature of private secretarial:
- Duties and Responsibilities of a Private Secretary
- Effective secretary behaviors and their role in achieving work effectiveness and performance
- Individual differences of people:
- Human motives and needs
- character key
- Methods of motivating people and achieving effectiveness and success
the second day
- Administrative Communications :
- The nature of the communication process
- The components and elements of effective communication
- means of communication
- Telephone communication skills and methods to achieve their effectiveness
the third day
- Interpersonal skills :
- Means and methods of achieving dealing
- Effective boss style and impact
- I know your boss's style
- How to be effective with your superiors
- Good speaking and listening skills and art:
- The role of the private secretary in dealing with confrontational situations (practical situations)
the fourth day
- Skills of organizing meetings and formal meetings (inquiry)
- Processing incoming and outgoing mail and presenting it to superiors
- Organizing and storing information:
- Classification and Indexing Methods
- Memorization methods and skills
The fifth day
- Innovative thinking, idea generation and means of developing them:
Handling work problems and coping skills