Training Details
First day
The basic concepts of total quality management:
Definition of total quality management.
Quality rings.
Stages of applying total quality systems.
Employees are one of the four pillars of the quality system.
The role of the performance appraisal process in applying the concept of total quality.
the second day
Evaluating the performance of employees in the light of the concept of total quality:
The concept and importance of employee performance appraisal.
Average performance and standard performance.
Skilled performance as a necessity and an attainable requirement.
The modern concept of performance appraisal in the light of total quality systems.
the third day
Analysis of work and identification of its requirements as a basis for performance appraisal:
Analysis of work and tasks.
Determining the physical, mental and behavioral needs of work.
Analysis of the capabilities and preparations of employees.
Methods of measuring the capabilities and readiness of employees.
Achieving alignment between work requirements and employees' capabilities.
the fourth day
Methods and methods of performance appraisal:
Subjective versus objective styles.
Quantitative methods versus qualitative methods.
Confidentiality and publicity in performance appraisal.
The fifth day
How to develop a program to develop the performance of employees in the light of the total quality application program:
Personal interview as a means of assessing and developing performance.
Participatory observation as a means of evaluating and developing performance.
Counseling and psychological and social guidance as a means of developing performance.
Methods of integrating previous systems with the total quality application program.