Training Details
The general concept of hospitality and reception.
- Skills of receiving and bidding farewell to guests.
- Characteristics of workers in the field of reception and hospitality.
- The most important etiquette and behaviors of reception and hospitality.
Handshake and presentation etiquette.
- Planning of banquets and parties and the foundations of reception and hospitality in banquets and parties.
The different types of parties and ways of preparing and organizing them.
Arranging tables and preparing menus for various occasions.
Etiquette of dealing with others on various occasions.
Necessary speaking and listening etiquette for reception and hospitality staff.
Etiquette and skills for dealing with VIPs in reception and hospitality on various occasions.
Skills and methods of dealing with emergency situations for reception and hospitality staff.
Practical applications and exercises