Training Details
A historical perspective .
The process of selecting cashiers.
_ The importance of the teller's work.
Preparing and training the teller.
_ customers service .
Fundamentals of banking.
Notes that the cashier should take into consideration.
_ Procedures for the work of the teller.
_ The main business of the teller:
- Deposit, exchange, end-of-day adjustment, foreign operation teller, checking paper currencies, foreign exchange rates.
_ Legal forms of clients.
_ Who has the right to deal with the bank.
Types of banks.
Types of bank accounts.
_ Dealing with bank accounts.
Commercial papers (cheques - bills of exchange - promissory notes), travellers' checks.
Debit cards, credit cards.
Outgoing and incoming remittances.
_ The global SWIFT system for the handling of incoming and outgoing remittances.
_ Bank deposit accounts of all kinds.
_ Types of agencies to deal on accounts (internal and external agencies).
Banking arrangements for money transfer and foreign exchange rates.
Notes on money laundering.
Practical cases and exercises.