Training Details
First day
-The concept of distinguished service and the stages of service delivery
-Awareness of others and a good perception of them.
- What is the audience asking? And what are you asking for
- Our attitudes towards others:
- How do you see the audience and how do you see yourself?
- How do you explain the behavior of others?
the second day
- Analysis of feelings towards others
- Are you stressed at work and how to control anxiety.
- Effective communication skills with others
- Components of effective communication and communication process
- Obstacles to communication with others and how to overcome them
the third day
- Good listening skills and the principles of trace back
- Your non-verbal expressions and their role in communicating with others
- Asking questions and its role in the performance of distinguished service
the fourth day
- Positive self-affirmation (individual behavior and motives / constructive criticism)
- Patterns of dealing with others and analyzing mutual behavioral relationships
The fifth day
- Customer patterns and how to deal with them
- Innovation in work and change management