Training Details
First day
-Work and human nature.
- Motives for work, growth and progress.
The importance of dealing with customers and its objectives:
- The concept of customers and the importance of identifying them.
- Responsibility for dealing with customers and forming public opinion.
- Integration of the role of dealing with customers.
the second day
Planning the activity of dealing with customers:
- concept and nature of activity planning.
- Organization goals and customer goals.
- thinking and idea generation and its impact on activity planning.
Human motives and human needs:
- Skills to generate desire and create motivation for the client.
- Skills to achieve interaction with customers.
the third day
Managing customers and audiences:
- Customer models and patterns.
- Matrix of customer types.
- Skills to deal with different styles.
Communication with clients:
- concept and nature of communication.
- The foundations and elements of the customer contact process and its components
- Means of communication with customers and its obstacles.
the fourth day
Direct contacts with customers:
- Effective speaking skills.
- Skills of creating a good impression and influencing the client.
Good listening skills:
- Methods to achieve effective listening.
- Means and skills to accommodate the client.
The fifth day
Skills for handling customer objections:
- Customer objections and means of analysis.
skills .
- Methods of avoiding criticism and objections.
Managing negotiation with customers:
- concept and nature of the negotiation process.
- Effective negotiation skills.
- Negotiation policies and strategies.
Styles of bosses at work:
- effect of bosses' styles on work efficiency.
- The style of the effective president and its impact on achieving success and progress.
- How to be effective with your superiors?
- Self-management, and means of achieving growth and progress.